THE ROLE

The National Program Manager provides leadership and direction for all project initiatives. The National Program Manager develops and enhances service model processes to ensure CCRW achieves a balanced approach of both employer and job seeker services. They work closely with the Research team to evaluate the impact of our service delivery. Reporting to CCRW COO, the National Program Manager is accountable for the achievement of program results, ensuring continuous improvement of the program model, and consistent quality of service delivery to CCRW stakeholders. The National Program Manager balances and supports program requirements based on multiple funding streams. The National Program Manager bring a spirit of innovation and creativity to program development, delivery, and grant proposal writing.

KEY RESPONSIBILITIES

Program Development and Design

• Provide leadership to ensure CCRW programing increases accessibility and inclusion in all communities through the completion of business engagement activities, community engagement and best practices in employment services.
• Lead in all aspects of project design, delivery, and results achievement
• Identify and act on potential advocacy issues within the community as related to clients accessing programs and services.

Project Funding and Coordination:

• Work with CCRW finance team to understand and lead program budgets and outcomes
• Liaise with Project Officers throughout project delivery and complete all reporting requirements.
• Lead in the development of all funding renewal proposals as well as the completion of the negotiation process.
• Work with the COO in developing and advancing project sustainability plans.
• Lead all reporting/negotiating with Project Officers
• Travel to support all aspects of the projects.
• Lead in identification of research opportunities and dissemination of research results.
• Perform other duties as required and as identified by the President & CEO or COO.

 People Leadership:

• Lead regional hubs by providing guidance to site staff ensuring commitment to CCRW vision and values
• The National Program Manager is responsible to provide supervision to front line staff
• Assume lead responsibility to support all official project partners and community stakeholders
• Work closely with Research team to ensure program metrics are developed and consistent data collection is occurring

Communications:

• Act as intermediary with internal and external audiences, serving as a bridge to ensure smooth communication between the National Office, other offices, other organizations, and the broader disability sector.
• Act as the lead for Project Officer communications
• Bridge as a knowledge hub for direction of CCRW’s strategic plan

Financial Administration

• Manage all project/program budgets, liaise with the Finance team to give/get additional details as required
• Work with finance team to prepare for project financial audits
• Track programs spend to ensure funds are maximized, minimizing slippage and communicating with Project Officers with alternative ideas/solutions when needed
• Work with Manager of Finance to set budget each year and ongoing forecasting of expenses monthly
• Manage corporate credit card and provide monthly reconciliation to the accounting department

KEY RELATIONSHIPS

• CEO/COO
• Manager of Finance and Finance Team
• Project Officers
• Direct Reports (staff)
• Community Partners
• Digital Operations Team
• Operations Manager

 QUALIFICATIONS

• Post-Secondary Degree, and related experience
• Minimum of 5+ years' experience in a management role; preferably in the sector of employment, disability and/or non-profit.
• Demonstrated leadership qualities
• Experience in staff support and people leadership preferably in the disability or employment services field
• Knowledge of disability job accommodations with the ability to troubleshoot and ensure that accommodations are successfully implemented in the workplace for both clients and staff.
• Ability to create and develop employer and job seeker driven program materials
• Expertise and/or in depth understanding of employment focused case management and employer outreach/ employer services with a disability lens
• Ability to manage relationships with non-profit partners, government, business, job seekers with disabilities and service staff.
• Vision and leadership abilities in providing support to business to increase their knowledge of accessibility and disability confidence
• Proficient fiscal/budget management skills.
• Willingness and ability to travel to site locations across Canada.
• Ability to prepare comprehensive proposals and reports.
• Commitment to increasing inclusion and workplace accessibility
• Approachable, professional, and ethical

WORKING HOURS AND WORK ENVIRONMENT

• Position will require work hours outside of standard Monday to Friday work week in order to accommodate difference time zones in your portfolio
• This position is eligible for a 50% hybrid work schedule (not mandatory if office work is preferred)
• Extensive computer use
• Travel will be required for this position

Interested applicants are invited to submit a cover letter and current resume in one document, clearly indicating how they qualify for the role, to hr@ccrw.org. We thank all applicants for their interest, however, only those selected for an interview will be contacted. CCRW embraces and celebrates our country’s unique multicultural heritage and diversity.

CCRW is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse stakeholders, staff and community alike. We are committed to providing barrier-free and accessible employment practices. Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. 

Employee Perks Included! 

Ø Dental care	Ø Disability insurance	Ø Employee Assistance Program
Ø Extended health care	Ø Flexible schedule	Ø Paid time off
Ø RRSP/TFSA match	Ø Vision care	Ø Incentive based Referral Program